Terms & Conditions

Last updated: 10 Oct. 2025

1) Who we are

SongMixMaster.com (“SongMixMaster”, “we”, “us”, “our”) operates an online store and service platform that sells downloadable audio presets and other digital goods, and provides professional audio services including mixing and mastering.

2) Scope and acceptance

These Terms & Conditions (“Terms”) govern your access to and use of SongMixMaster.com and all purchases of digital goods and services from us. By placing an order or creating an account you confirm that you have read, understood, and accepted these Terms. If you act on behalf of a company, you warrant that you are authorized to bind that company.

3) Key definitions

Digital Goods: downloadable files such as presets, sample files, templates, e-books, and similar content.
Services: professional work performed by us, including but not limited to mixing, mastering, consulting, editing, and custom sound design.
Consumer: a natural person acting outside trade, business, craft, or profession.
Professional Customer: any customer who is not a Consumer.

4) Eligibility and account

You must be at least 18 years old to purchase. You agree to provide accurate information and to keep your credentials confidential. We may suspend or terminate accounts that violate these Terms or the law.

5) Ordering process

You place an order by adding items to cart, providing billing details, and completing payment. We will confirm receipt by email. For Digital Goods, delivery occurs by providing a download link on the order confirmation page and by email. For Services, delivery consists of the agreed work results and deliverables.

6) Prices, taxes, and invoices

Prices are shown in [EUR/USD/RON]. VAT is charged where applicable under EU VAT rules, including OSS/IOSS where relevant. Final tax will be shown at checkout based on your billing country and status. You will receive a tax invoice via email.

7) Licensing for presets and other digital goods

Unless stated otherwise in the product page or a separate license file, we grant you a non-exclusive, non-transferable, worldwide, revocable license to use the purchased presets and related Digital Goods in your own musical works, productions, and audiovisual projects, including commercial releases, live performances, streams, and monetized content.

You may not:

resell, redistribute, sublicense, share, or make the raw files available as-is, modified, or within competing products;
claim authorship of our content or use trademarks, logos, or brand elements misleadingly;
Use the files to create directly competing libraries or preset packs.

Team or multi-seat use requires a license per user unless a team license is explicitly granted.

8) Right of withdrawal and refunds

8.1 Digital Goods

EU law allows traders to supply digital content during the 14-day withdrawal period only if the consumer provides prior express consent to immediate delivery and acknowledges the loss of their right to withdraw. We implement this by asking you to tick a consent box before checkout completes. Once you click the download link or otherwise access the digital content supplied immediately after consent, your withdrawal right ends for that purchase. Refunds are not available once the download link has been clicked or the content has been accessed.

8.2 Services purchased by Consumers

For services scheduled to begin within 14 days, you may request that we start early. If you then withdraw within 14 days, you must pay for work already performed up to the time of your withdrawal. If you asked us to start and we entirely performed the service within the 14 days, your withdrawal right no longer applies to that entirely performed service.

8.3 Non-consumer and customized work

For Professional Customers, statutory consumer withdrawal rules do not apply. For bespoke or customized work products created to your specification, withdrawal is excluded after we start execution, except where mandatory law provides otherwise.

9) Service terms (mixing, mastering, custom work)

Project intake: You must provide accurate technical information, valid links to stems, and reference material.
Deliverables: We deliver the specified file formats and revisions set out on the service page or in our written offer.
Revisions: We include the number of revisions stated on the service page; additional revisions are billable at our current rates.
Turnaround: Time estimates are indicative. Delays caused by missing files, feedback, or third-party issues extend the delivery time accordingly.
Archiving: We retain project files for a minimum of 30 days after final delivery, unless otherwise specified. Long-term archiving is not guaranteed.

10) Conformity of digital content and services

We supply Digital Goods and Services that conform to the contract, including description, quantity, quality, and functionality as described on the product or service page. If a Consumer product lacks conformity, you are entitled to remedies under Directive (EU) 2019/770, which include bringing content or services into conformity, a price reduction, or termination where conditions are met. Please notify us promptly with details so we can investigate and remedy.

11) Delivery, access, and technical requirements

You are responsible for maintaining a stable internet connection, compatible DAW versions, and any required third-party plugins. We state minimum requirements on relevant product pages. If a file is corrupted or a link fails, contact support for a fresh link.

We may update files to address defects or ensure compatibility, and we reserve the right to replace links with updated versions at our discretion.

12) Prohibited uses

You agree not to:

violate third-party rights, applicable export controls, or sanctions;
decompile, scrape, or reverse-engineer our site or delivery systems;
bypass license restrictions, attempt unauthorized sharing, or facilitate piracy;
use our brand or content in any misleading or defamatory way.

13) Intellectual property

All copyrights, trademarks, trade dress, and other IP rights in our website and products remain with us or our licensors. Your license grants use rights as stated in Section 7. No other rights are implied.

14) Reviews, user content, and feedback

If you post reviews or upload materials, you grant us a non-exclusive license to display, reproduce, and distribute that content for site operation and promotion. You are solely responsible for what you post. We may remove unlawful or inappropriate content.

15) Payments, chargebacks, and fraud

You authorize us and our payment processors to charge your payment method for all purchases made through our services. Suspicious transactions may be declined or refunded at our discretion. We may suspend delivery if a chargeback occurs and may terminate the related license until the dispute is resolved.

16) Third-party software and links

Some presets require third-party plugins. Those plugins are governed by their own licenses. External links may point to third-party websites. We are not responsible for the content or policies of third parties.

17) Warranties and disclaimers

To the maximum extent allowed by law, the website and all Digital Goods and Services are provided “as is” and “as available”. We do not warrant uninterrupted or error-free operation, nor do we guarantee compatibility with every system configuration or plugin version. Statutory Consumer rights are not excluded.

18) Liability

We are liable for losses only to the extent that they are caused by our breach of contractual or statutory obligations. We will not be responsible for indirect or consequential losses such as lost profits, business interruption, or data loss, except where liability cannot be limited under mandatory law. Nothing excludes liability for death or personal injury caused by negligence or for intentional misconduct.

19) Data protection

We process personal data to fulfill contracts, provide downloads, deliver services, secure our platform, and handle support. Our lawful bases include contract performance, legitimate interests, and consent, where required. Please refer to our separate Privacy Policy for details regarding your rights, data retention, and international transfers under the GDPR.

20) Complaints and dispute resolution

EU ODR Platform discontinued. Regulation has repealed the former EU Online Dispute Resolution platform (EU) 2024/3228. New complaints via that platform have not been accepted since 20 March 2025 and the platform closed on 20 July 2025. Do not use or reference ODR links.

You may always bring a claim before the competent Romanian courts as set out below.

21) Governing law and jurisdiction

These Terms and any dispute or claim arising out of or relating to them are governed by Romanian law, without prejudice to mandatory Consumer protection rules of your country of residence in the EU. The courts of Suceava, Romania, have exclusive jurisdiction, except that Consumers may bring proceedings in their local courts where mandatory law grants that right.

22) Changes to the website and to these Terms

We reserve the right to update product offerings, pricing, or service features at any time. We reserve the right to modify these Terms by posting an updated version with a new effective date. Material changes that affect existing purchases will be notified by email where feasible. Continued use of the site after changes take effect constitutes acceptance.

23) Suspension and termination

We may suspend or terminate your account for material breaches, unlawful activity, or fraud. Upon termination, your license to Digital Goods may be revoked where the breach relates to misuse of the content, unlawful sharing, or non-payment. Termination does not affect rights and obligations accrued up to that date.

24) Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including network outages, platform incidents, or supplier failures.

25) Communications

We may contact you by email regarding orders, downloads, security notices, or material changes to these Terms. Marketing emails require your consent and include an unsubscribe option.

26) Contact

Email: info@songmixmaster.com

By using SongMixMaster.com, you agree to these terms and conditions outlined in this Disclaimer. Thank you for visiting our website and respecting these policies.

If you have any concerns or queries regarding this disclaimer, please do not hesitate to contact us.